Years of working in the events industry has taught us a lot about customer service.
The way your staff interact with your guests is key and our mystery visits focus on this aspect of your service.
Whether highlighting good practice or uncovering areas in need of improvement; our mystery visits will reveal your guest experience through the eyes of a real guest.
We would explore, ask questions and create situations to see how your staff react.
During the visit we would look at the availability, appearance, attitude, adaptability and added value of your staff. We would also consider whether their approach to customer service is pro-active or re-active.
Every visitor attraction is different so we provide a bespoke service that helps make sure your mystery visit achieves your goals.
Our experiences will be presented as observational narrative - we will write what we see!
We are always happy to present our report to you in person so that we can qualify our experiences and to give you the opportunity to ask questions.
Our mystery visits have given invaluable insights to many organisations such as the Olympic White Water Centre, Kew Gardens, Devon and Cornwall’s Crealy Great Adventure Parks, Port Lympne and Howletts Wild Animal Parks, London Zoo and the Lee Valley Ice Centre, Riding Centre and Farm.
Whether face to face, over the phone or via email we will show you what it’s really like for your customers when they experience your offering.
This is what we do.